FAQs

We do answer our phones 24/7 since we service clients at all hours of the day, 7 days a week. 

No two limousine companies are alike. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.

As soon as your plans are fairly definite, just give us a call to set up your reservation. We always suggest as much notice as possible, especially during our peak seasons (spring & fall). We can accept your reservation up to one year in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us.

All limousines & limo party buses are stocked with complimentary bottled water and wifi. Customers are welcome to bring their own snacks and beverages. Kegs are not permitted in any vehicle. Alcoholic beverages are permitted as long as every passenger in the vehicle is over the age of 21. 

In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is basically a direct, one-way pick up and drop, at a set time. Extra stops and additional driving around are not calculated in the pricing and would add to the charges. It is best to review all details at the time of reservation to determine what type of service will best suit your needs.

Reservations can be made with us from a variety of options. We accept reservations via phone, contact form, or through our booking software.

MGL Limo is priced at a premium for several reasons, which contribute to its value and the overall experience it offers. 

Here are some key factors:

Quality and Luxury: MGL Limo focuses on providing high-quality vehicles that are well-maintained and luxurious. This includes features like spacious interiors, high-end amenities, and a stylish appearance.

Professional Drivers: The company typically employs highly trained and professional chauffeurs. These drivers provide excellent customer service, ensuring a comfortable and safe ride.

Reliability and Punctuality: MGL Limo is known for its reliable transportation services. Customers can count on timely pickups and drop-offs, which is crucial for events or travel schedules.

Exclusive Services: Premium pricing often comes with additional services such as personalized customer support, flexible scheduling, and comprehensive transportation options that cater to various needs, including corporate events, weddings, and airport transfers.

Enhanced Safety Measures: Premium services frequently include stringent safety protocols, ensuring that customers feel secure during their travel.

Brand Reputation: A strong brand reputation built on positive customer experiences can justify premium pricing.

Contact our office immediately with details of your lost items; we will assist in recovery.

Child safety seats are available. Please request these when booking, and note that additional.

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Tips can be given directly to the driver in cash or through the payment platform used at the time of service.

Sedans and SUVs: Minimum 12-hour cancellation notice required, or the full amount will be charged.

Stretch & Sprinter Limos, Buses, Exotics: Minimum 1-week cancellation notice required for full refund.

Any special events and road show bookings are final. Please contact our support by email or phone call when booking large event.

For immediate service, please call or text message us at +1(415) 699-3138 based on vehicle availability we can provide the service. Pre-booking is recommended for scheduled rides.

MGL LIMO WORLDWIDE offers premium black car limo services worldwide. Simplify your travel experience by managing everything in one place—receipts, tracking, and bookings—without the hassle of searching around.

Contact our customer service or update your profile via our mobile app or website.

Yes, the capacity depends on the vehicle. Please specify the number of passengers when booking.

All our vehicles are equipped with GPS tracking and are regularly inspected for safety.

Yes, please specify any special requests during booking so we can accommodate your needs.

Yes, all our drivers are licensed, background-checked with CPUC, and our vehicles are fully insured.

Yes, we cater to weddings, proms, corporate events, and other special occasions. Contact us for event planning details.

Yes, you can book rides in advance through our app, website, or by calling our customer service

No, smoking or vaping is strictly prohibited inside the vehicles.

You can contact our customer service team via phone or email to share feedback or report issues. contact@mgllimo.com

Yes, text message with GPS link will be sent when the driver is en route.

If your flight is delayed, please inform us as soon as possible. We monitor flight updates and will adjust the pickup time accordingly to ensure you are picked up after your flight's new arrival time.

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It is recommended to arrive at the airport at least 2 hours before a domestic flight and 3 hours before an international flight to allow sufficient time for check-in, security, and boarding.

We accept a variety of payment methods, including zelle, credit and debit cards, and mobile payments. Payment options may vary depending on the booking method or service. Please contact us if you need more specific payment information.

Yes, all our vehicles are climate controlled, featuring air conditioning and heating systems to ensure a comfortable ride regardless of the weather conditions.

Many of our vehicles are equipped with Wi-Fi to provide internet access during your ride. Please confirm availability when booking or specify your need for Wi-Fi, and we will do our best to accommodate you.

Yes, we offer special packages and corporate rates tailored to meet the needs of businesses and group travel. Please contact our sales or customer service team for customized quotes and details on available corporate programs.

Yes, you can request a specific driver when booking, subject to availability. Please make your request in advance, and we will do our best to accommodate it.

Our vehicles are equipped with comprehensive safety measures including regular maintenance and inspections, advanced safety features such as airbags, anti-lock braking systems (ABS), electronic stability control, GPS tracking, and vehicle monitoring systems. Additionally, all drivers are thoroughly trained and licensed to ensure passenger safety at all times.

To cancel or reschedule your ride, please contact our customer service team through the app, website, or by calling our support hotline. Cancellations and rescheduling are typically subject to our cancellation policy, so we recommend doing so as soon as possible to avoid any fees or penalties. If you need assistance, our team is happy to help!

Yes, there are some guidelines regarding personal items and fragrances. We recommend keeping personal belongings secure and to avoid bringing excessive or bulky items that may obstruct space or safety. As for fragrances, please be considerate of other passengers—strong scents can be uncomfortable for some. If you have any specific concerns or requests, please let us know when booking.

Policies regarding pets may vary. Please contact our customer service team in advance to inform us about your pet and any specific requirements, so we can accommodate your needs appropriately.

Yes, you can reach our customer service center at +1 (415) 699-3138 for bookings, inquiries, or assistance available 24/7

MGL LIMO offers hourly trips for wine tasting tours in Sonoma and Napa. This service allows you to explore multiple wineries at your own pace, ensuring a relaxed and enjoyable experience. It's advisable to check with the specific limousine provider for details on pricing, itinerary options, and any special packages they might offer for wine tasting tours.

Yes we do offer child car seats. Pleas request when booking.

Cadillac Escalade is the most comfortable SUV for party of 5-6 people.

We do offer airport pick up and drop off to SFO, OAK and SJC

Mercedes Executive and Mercedes Limo Sprinters are the most comfortable vehicle for 14 people.

Yes, there may be a minimum rental period depending on the type of service required. This detail will be outlined when you make your booking.

Our vehicles are equipped with various amenities, including plush seating, climate control, audio systems, complimentary water, and more. Specific features may vary by vehicle type

If you cannot find your driver upon arrival, please call our customer service hotline, and we will assist you in locating them.

Yes, we appreciate our customers and often have a referral program. Check with our customer service for details on how you can benefit from referring new clients to MGL Limo.

Yes, we offer wedding packages that can include transportation for the wedding party and guests. Contact us for special arrangements.

Yes, MGL Limo specializes in wine tasting tours in Napa and Sonoma, giving you the opportunity to explore multiple wineries comfortably.

We monitor traffic conditions and adjust routes as necessary to help ensure timely arrivals. Any additional wait time would be accounted for in your service.

We adhere to strict cleaning protocols, ensuring that all vehicles are sanitized before and after each service to provide a safe environment for our clients.

Yes, you can request additional stops during your trip. Please let us know when booking, and we will accommodate your route.

If your plans change, please contact us as soon as possible. We will do our best to accommodate new requests or adjustments.

Yes, we offer hourly full-day rentals. Please inquire about our rates and availability when booking.

If you exceed the booked rental time, additional charges may apply. We will notify you in advance if possible, based on your usage.